Return Policy

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, within 24 hours of receipt of items. If the product has been used, we will not accept the return.*

Unfortunately, we do not to accept returns for orders shipped outside of the United States. All international purchases are final.

How to submit a return request

Indicate the order number. Please note, only orders placed within the last 30 days will be eligible to be returned.

Select the item(s) you would like to return. If you purchased more than one of the same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will be returning.

Review the details of your return for accuracy and submit your return request. You will receive your shipping label and an instore credit for the amount of your return, minus the cost of return shipping.

Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at the carrier’s drop off point.

Start shopping for a replacement instantly with the instore credit. Instore credit can be combined with discount codes, and can be used toward the purchase of any item at Cloud-9, it never expires! Start shopping now, and we’ll ship your order as soon as your return has been received and approved.

Credit will be issued once your return has been received and inspected.

*If a returned item has been used, we will dispose of it. The used item will not be replaced, nor will a credit be issued.